At ShimmerGems Jewellery, accessible at shimmergemsjewellery.store, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share when shopping with us.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and shipping/billing address provided during order placement.
  • Order Details: Products purchased, order history, and transaction details.
  • Non-Personal Information: IP address, browser type, device details, and browsing activity.
  • Communication Data: Information shared when you contact us by email or forms for inquiries, support, or feedback.

2. How We Use Your Information

Your information helps us to:

  • Process and deliver your orders.
  • Contact you for order confirmations, updates, or support.
  • Improve our website, products, and customer experience.
  • Share promotions, offers, and updates (only if you opt-in).
  • Prevent fraudulent activity and ensure website security.

3. Payment Information

We only process payments through trusted methods such as Cash on Delivery or approved wallet/payment providers (where available). Sensitive payment data is not stored on our servers and is handled securely by respective payment gateways.

4. Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart.
  • Analyze website traffic and user behavior.
  • Personalize offers and enhance your shopping experience.

You can disable cookies in your browser settings, but certain features may not work as intended.

5. Sharing of Information

We do not sell or trade your personal information. However, we may share your data with:

  • Courier Services – to deliver your jewellery.
  • Payment Providers – to process secure transactions.
  • Analytics & Security Partners – to improve services and prevent fraud.
  • Legal Authorities – when required by law.

6. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, misuse, or loss. All transactions are processed securely using encryption and trusted systems.

7. Your Rights

As our customer, you have the right to:

  • Request access to the data we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your data, subject to legal or transactional obligations.
  • Opt-out of promotional communications at any time.

8. Third-Party Links

Our website may contain links to third-party websites (such as couriers or payment providers). We are not responsible for their privacy practices, so we encourage you to review their policies before providing information.

9. Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

📧 Email: info@shimmergemsjewellery.store
📍 Address: 1st Floor, Al-Rehman Chamber, 79 East AKM Fazl-ul-Haq Rd, Block G, G 7, Pakistan