At ShimmerGems Jewellery, we want you to shop with confidence. We carefully inspect each piece before shipping to ensure quality, but if you are not satisfied with your purchase, our Return & Refund Policy outlines when returns, exchanges, and refunds may be accepted.

1. Eligibility for Returns

You may request a return or exchange if:

  • The jewellery is unused, unworn, and in original condition.
  • The item is returned in its original packaging with tags intact.
  • Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

Due to the nature of jewellery, certain items cannot be returned, including:

  • Earrings (for hygiene reasons).
  • Jewellery that shows signs of wear, scratches, or damage after delivery.
  • Customized or specially ordered pieces.
  • Clearance or sale items marked as final sale.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as described:

  • Contact us immediately at info@shimmergemsjewellery.store with your order details and photos of the item.
  • After verification, we will arrange for a replacement, exchange, or refund, depending on availability.
  • In such cases, ShimmerGems Jewellery will cover the return shipping costs.

4. Refund Process

  • Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
  • Approved refunds will be processed through the original payment method used at checkout.
  • Processing time may vary depending on your payment provider.

5. Exchanges

  • Exchanges are allowed for eligible products if the requested item or design is available.
  • If the replacement is unavailable, you may choose a different item or request a refund.

6. Shipping Costs

  • Customers are responsible for return shipping costs on voluntary returns (e.g., change of mind).
  • Shipping charges are non-refundable except in cases of damaged, defective, or incorrect items.

7. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please reach out to us:

📧 Email: info@shimmergemsjewellery.store
📍 Address: 1st Floor, Al-Rehman Chamber, 79 East AKM Fazl-ul-Haq Rd, Block G, G 7, Pakistan